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Time of service collections must automatically take into account a patient's specific benefits that apply to the services you provide. Topline's Smart Eligibility™ is the solution.
Today neither patients nor physicians know how much they will pay for the care they just received. Read Topline's white paper on A Specter Stalking Healthcare Providers - Growing Dependence on Patient Payments
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Home » For Clients » Tips and FAQ's
Handling Patients Who Don't Want to Leave a Credit Card Number on File:
- Assure the patient, and show them on the screen, that the credit card number is fully encrypted and cannot be read by anyone in the office, ever.
- Offer the "limit" option. A dollar limit entered on the Pay Method screen means you will not be able to charge more than the limit in total for this visit.
- Explain that the office policy does not allow you to write a refund check if the patient is owed any credit; the only way to provide the credit is to either keep it on file, or apply it to the patient's credit card.
- See your office administrator, who will arrange for us to set up a new one for you.
- The only fields you can update on a pay method are the Active flag (from Active to Inactive), the expiration date, and the limit. If the patient wants to use a new or different card, you must Add a pay method. If the patient does not want you to be able to use a card you've already swiped, go to that pay method by selecting it from the drop down box, click "change", and change the status from Active to Inactive.
- Send us an email or open a support chat and give us the new doctor's name. We will add her to the list immediately.