American Public
NaviNet embodies a meaningful and lasting solution to one of America's largest problems.
Every American should have access to high-quality care that is safe, private and cost-effective.
With rising costs and mounting inefficiency, the need for a collaborative healthcare system supported by the innovation and technology that has driven so much of our nation’s success is crucial.
NaviNet, America’s largest real-time healthcare communications network, is the most experienced and expert partner for the job. Securely linking over 800,000 providers, 98 million patients, valued industry partners and our nation’s leading health plans, NaviNet is ready, right now, to deliver proven, practical solutions that reduce cost and improve quality.
What can NaviNet do for you?
Patients
NaviNet provides a secure link between you, your doctor and your insurance provider so that each of you has easy and accurate access to the information you need. The result? Higher-quality care at lower costs.
Employers
By streamlining communication between all participants, NaviNet enables health plans to lower costs, improve quality and member service, and provide better customer support.
Legislators
It has never been more important for legislators, policymakers and healthcare technology providers to come together and openly collaborate to create a system that is cost-effective and singularly focused on quality of care. Driven by industry-leading technology and thought leadership, NaviNet is a keystone in making healthcare more cost-effective and efficient for all Americans.
Industry Advocates
NaviNet offers the most extensive healthcare access in the industry. Coupled with our 10 years of experience and a true understanding of what works, you will find you have a qualified partner who is more than willing to work with you to develop a unified voice that advocates and advances the interests of your stakeholders.
1. How can NaviNet improve the way I work with providers?
NaviNet helps health plans play a lead role in partnering with their providers to improve healthcare efficiency and quality—from streamlining claims administration to improving patient care. As part of the NaviNet network, you have a secure, real-time link to America’s largest online community of providers—more than 750,000 and growing—together with 98 million patients. Providers can access your health plan and patient information in a provider-facing Web environment proven to improve provider service and satisfaction. NaviNet keeps you closely connected with your providers through an online network they know and trust, making it easy to share your knowledge, help them operate more efficiently, introduce new business processes and strengthen relationships.
NaviNet Network Support: Network Communications 
NaviNet Platform: Secure Communications
2. How can NaviNet lower my administrative costs?
NaviNet gives your staff the online connections to work smarter—with easy-to-use solutions and workflow tools that are proven to reduce costs and increase productivity. Replace time-consuming paperwork and phone tag with online connections to insurers, patients and other healthcare partners. Streamline your workflows to lower administrative costs and liability while increasing revenue collections, and patient care and satisfaction.
NaviNet Insurer Connect: Benefits Administration
NaviNet Payment Management: Medicare Eligibility
3. How can NaviNet improve the quality of provider care?
NaviNet specializes in delivering the solutions and knowledge you need so that you can support your providers with the tools and knowledge they need. Through NaviNet, you give your providers real-time, online access to the industry’s leading administrative, financial and clinical solutions—all rooted in a deep understanding of how provider offices work. Health plans are a valuable source of clinical information. NaviNet makes it easy for you to share this information with your providers at the time and place it is most useful—while your members are with them. NaviNet solutions also streamline the financial and administrative aspects of healthcare, including benefit eligibility and claims payment, which frees your providers to focus on their patients.
NaviNet Health Plan Solutions: Benefits Administration
NaviNet Health Plan Solutions: Claims Management
NaviNet Health Plan Solutions: Payment Management
NaviNet Health Plan Solutions: Clinical Messaging
NaviNet Health Plan Solutions: Health Record Exchange
4. How can NaviNet improve my office workflow processes?
NaviNet is based on a deep understanding of how provider officers work—and how proven, advanced technology can help them be more timely, informed and efficient. By streamlining your office workflow processes and interactions with your healthcare partners through automation and secure online communications, NaviNet gives your office the tools to manage your practice more cost-efficiently while enhancing staff, physicians and patient satisfaction.
NaviNet Office Efficiency: Staff Account Administration
NaviNet Support: Account Self-Service
NaviNet Payment Management: Patient Responsibility Estimator
NaviNet Payment Management: Payment Pro
5. How can NaviNet lower my operational costs?
NaviNet’s online network and family of solutions deliver bottom-line savings through more efficient, integrated operations. NaviNet solutions leverage your existing systems and workflows to decrease administrative costs, improve provider relations, enhance product quality and improve patient care. By providing more timely, complete and accurate information to your providers via NaviNet, you reduce costly, time-consuming clinical phone calls and increase provider satisfaction. NaviNet solutions seamlessly integrate with your existing technologies, and you can deploy them quickly and easily across a national network of providers. NaviNet health plan customers are able to leverage the existing NaviNet network to drive a positive return on investment very quickly.
NaviNet Platform: Secure Communications
NaviNet Integration Services: Protocols
NaviNet Integration Services: Message Formats
NaviNet Network Support: Network Communications
6. What does it take to get started with NaviNet?
All it takes is a PC and an Internet connection to join the NaviNet network, which is preferred by the largest online community of physician practices, hospitals and health insurers across America. And NaviNet's online network is just the beginning; our entire core suite of solutions for providers is absolutely free, with complementary add-ons available at a low cost.
NaviNet Support: Help & Education
NaviNet Office Efficiency: Staff Account Administration
NaviNet Support: Account Self-Service
7. How can NaviNet help me reach more patients?
NaviNet connects you to a national online network of more than 700,000 providers and their patients—with more joining our real-time communications network every day. NaviNet’s proven solutions, industry-leading network and user-friendly online support are major assets in attracting and serving larger employer groups. Being part of NaviNet quickly and clearly positions your health plans as part of the solution to today’s healthcare challenges. As more individuals have a choice of health insurers, the powerful influence of satisfied NaviNet providers can help you retain and grow your membership base.
NaviNet Network Support: Operational Support
NaviNet Platform: Registration and Enrollment
NaviNet Platform: Secure Communications
NaviNet Health Plan Solutions: Member/ Provider Communications
8. How can I become part of the NaviNet network?
It’s easy to do. Simply enroll online in four simple, secure steps. Then use NaviNet’s Account Self-Service features to customize your NaviNet experience and be in charge of your personal account information.
NaviNet Support: Help & Education
NaviNet Office Efficiency: Staff Account Administration
NaviNet Support: Account Self-Service
9. How can I become part of NaviNet?
Our NaviNet Account Services begin with an assigned Account Manager and go on to include service delivery oversight and collaborative planning to realize the highest value for your health plan and provider network.
10. How does NaviNet play a pivotal role in healthcare communications?
NaviNet gives partners real-time, online access to the largest online community in the healthcare industry through a single, secure Web site. The NaviNet network includes more than 750,000 subscribed providers that access the nation’s leading health plans on a daily basis. The scale of our network makes the NaviNet portal a ubiquitous and powerful real-time vehicle for communicating with America’s healthcare decision-makers and delivering the content, solutions and services that matter to them most.
11. How can I benefit from being a NaviNet partner?
Our partners benefit from access to NaviNet’s industry-leading scale, strong relationships and reputation for bringing our online healthcare community proven solutions, services and thought leadership. Across America, our online network of providers, health plans and patients look to us for innovations and technology proven to reduce costs and improve quality of care. Together with our strategic partners, NaviNet is uniquely positioned to shape the future of the healthcare industry.
12. How does NaviNet benefit from partnerships?
We know that improvements in the healthcare industry thrive on strategic partnerships with best-of-breed companies that help health plans and providers improve operational efficiency, reduce administrative costs and improve the quality of care. NaviNet seeks out clinical, financial and administrative partners to expand our portfolio and bring new offerings to new markets. We are always open to complementary partnerships that allow us to better serve our network’s healthcare providers, health plans and patients.
13. How can NaviNet help me reach new audiences?
As a NaviNet partner, your solutions and services can be accessed by providers, health plans and patients through America’s largest online healthcare communications network. Products and tools can be offered via or integrated with NaviNet, making it easy to quickly expand your market reach as part of a trusted network that is known, used and valued by the nation’s predominant group of providers and health plans.
14. How can I integrate my existing systems with NaviNet?
Seamlessly, securely and simply—across a national network of providers. Based on your health plan requirements and relationships, NaviNet’s robust suite of Integration Services is tailored to meet your needs for interacting with existing systems. We bring more than a decade of practical insight and hands-on expertise to recommending the right combination of connectivity, communication protocol and message formats to optimize your system interoperability. You and your providers can go live with your NaviNet solutions quickly—and begin leveraging the benefits right away.
NaviNet Integration Services: Connectivity
NaviNet Integration Services: Protocols
NaviNet Integration Services: Message Formats
15. How can I become a NaviNet partner?
Please contact us online.
16. How does NaviNet improve patient care?
NaviNet provides a secure link between patients, their doctors, and their insurance provider—giving healthcare teams quick, accurate access to the information it takes to deliver higher quality care at lower costs. With NaviNet, healthcare providers can be more informed and up to date about their patients’ medical history. They are free to spend more time-focused on their patients’ needs, and less time checking eligibility and managing payments. The result: informed healthcare partnerships that lead to improved patient care.
17. How does NaviNet improve healthcare provider efficiency?
NaviNet's proven solutions are rooted in our deep understanding of how healthcare provider offices work. Through NaviNet's real-time healthcare communications solutions, thousands of physicians' offices and hospitals have real-time, online access to Americaâ€'s leading health plans and all of the patients they insure on a single, secure Web site. NaviNet delivers proven, industry-leading solutions that allow providers to reduce administrative costs and liability while increasing revenue and collections together with patient care and satisfaction.
18. How does NaviNet improve the way health plans do business?
NaviNet provides proven solutions for health plans to markedly improve the quality of member, provider, and patient care even as they reduce costs and strengthen ROI. With increasing costs and efficiency challenges affecting the entire healthcare industry, we are helping health plans to be proactive in fundamentally positioning their business processes and offerings for sustainable success with their members, and states and federal stakeholders.
19. How can NaviNet improve my communication with health insurers?
NaviNet’s healthcare communications network gives you a secure online link to America’s leading health plans and their insured patients. Through a single, user-friendly Web site, your office can access patients’ financial, administrative and clinical information, and check eligibility and claims status. Your billing staff can quickly and cost-effectively manage all patient billing processes. By replacing paperwork and phone calls to health plans with secure, online transactions, your office can reduce administrative costs and improve billing cycles.
NaviNet Office Efficiency: Secure Messaging
NaviNet Insurer Connect: Benefits Administration
NaviNet Insurer Connect: Policy & Schedules
NaviNet Insurer Connect: Claims Management
20. How can NaviNet allow me to provide better patient care?
NaviNet frees you to focus on practicing medicine and caring for your patients by giving you secure access to the information you need, when you need it—including summary health records made available by insurers and other providers. In the future NaviNet will offer electronic and other automated ways for you to communicate with your patients and share information with them in a secure way that is convenient for both of you. And because healthcare is more collaborative than ever, NaviNet helps build and strengthen your relationships with other providers and healthcare partners on behalf of your patients.
NaviNet Office Efficiency: Secure Messaging
NaviNet Insurer Connect: Authorization & Care Management
NaviNet Patient Care Connect: Clinical Information Exchange