Frequently asked questions

Yes. NaviNet is committed to the ideals of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We’ve taken steps to preserve the privacy and security of individually identifiable patient information transmitted via the NaviNet platform.

Here are some security and privacy safeguards that NaviNet has implemented to ensure that NaviNet is HIPAA compliant:

• Unique user name and password requirement – Protects PHI by assigning varying levels of access to data and functions according to an individual user or role within a provider office. Provides for accountability, disclosure and audit trails.
• Firewall – NaviNet’s firewall prevents unauthorized parties and traffic from accessing the platform.
• Encryption – The strongest encryption technology available protects data during transmission.
• Session timeout – The automatic log-out function protects inadvertent access to PHI if a workstation is left unattended.
• NaviNet Security Officer – The Security Officer is responsible for security-related issues and for enforcing security measures such as unique user names and passwords. NaviNet works with the Security Officer to help him or her understand how they can best protect your organization.
• Physical security – The NaviNet data center is protected by continuous video surveillance, security breach alarms and 24/7 on-premises Security Officers.

Questions? Contact us at 888-482-8057.

A NaviNet Security Officer is the primary contact with NaviNet regarding the NaviNet product. This person monitors and assists NaviNet users in your office and works with NaviNet Customer Care to ensure you are getting the most out of NaviNet. Security Officers are able to access NaviNet functionality only reserved for this role. They are also responsible for:

• Adding, reactivating and terminating users.
• Resetting passwords if staff members cannot remember their challenge and response questions, or if NaviNet passwords have been shared or compromised.
• Ensuring that every NaviNet user has his or her own unique password and that these passwords are not shared.
• Encouraging NaviNet utilization among office staff.
• Ensuring patient privacy information accessed via NaviNet is to be used only for legitimate business reasons.
• Communicating information to staff members about NaviNet system downtimes, updates and additional functionality releases.
• Reviewing the default setup for the office.
• Identifying changes made to a permission at the office and user level.
• Granting/setting permissions for users for specific health plan transactions.
   

Yes. You need a PC with an Internet connection and Microsoft's Internet Explorer browser to access NaviNet. You will also need cookies and JavaScript enabled on your PC. In addition, NaviNet recommends the following for optimal performance:

Internet Explorer

• IE 6.0
• IE 7.0
• IE 8.0

IE’s 128-bit encryption mode is required for all IE versions.

Internet Connection

• Recommended: High-Speed Connection
• Minimum: 56k Dial-up

Monitor and Video Card:

• Recommended: 1024 x 768 Resolution